FAQ

1. How do I place an order?

To place an order, visit our website and browse our collection. Select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to provide the necessary information and complete your purchase.

 

2. What payment methods do you accept?

We accept major credit cards like Visa, Mastercard, American Express, and Discover. We also offer the option to pay via PayPal for added convenience.

 

3. Urgent Processing

Urgent processing guarantees that your order will be processed before any general orders from that date. However, please note that it does not guarantee a faster delivery time.

 

4. How long will it take to receive my order?

We strive to process and ship orders as quickly as possible from Monday to Friday using USPS or UPS delivery services. The delivery time is usually 5-7 business days (excluding holidays). Please note that orders placed on weekends and holidays are processed on the next business day.

 

5. Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your package through the designated shipping carrier's website.

 

6. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can initiate a return or exchange. Please note that orders are eligible for returns within 7 days after the delivery date (excluding holidays) as long as the items are unworn and in original condition. Customers will be required to pay a return shipping fee for exact item returns.

 

7. How can I contact customer support?

If you have any questions, concerns, or need assistance, please visit our contact page or send an email to support@forgeyourhaven.com. Our customer support team will be happy to assist you.

 

8. What should I do if my order says delivered but I have not received it?

If your order is marked as delivered but you haven't received it, we recommend contacting your local post office as USPS or UPS is responsible for the delivery of the package.

 

9. Shipping Address Issues

Please ensure that you provide the correct shipping address before submitting your order. We will not be held liable for any shipping address discrepancies, including lost, stolen, misplaced, or incorrectly delivered shipments.

 

10. Delivery Issues

For any delivery issues where the package is labeled as delivered but you haven't received it, we recommend filing a claim with the shipping company. Upon further review, if the claim is unsuccessful, we may issue a store credit for the amount of the package in question.